You should book your cake as soon as you know what date you will need it for! We only require a 50% non-refundable deposit upon booking. Once you book your cake & your deposit is received, your date is guaranteed! The sooner the better, as some dates book up quite far in advance.
I tried to book a cake with Chick Boss Cake, and you were booked?
Unfortunately some dates book up farther in advance than others ( weekends, holidays and wedding season: May through October). As much as we would love to be able to accommodate all orders, quality is our number one priority! It is most important to us that we provide each customer with quality products. If we took too many orders for one day, we feel this would compromise the quality of our products. This is why it is important to book in advance, and place a 50% deposit on your date. We always strive for quality over quantity & feel this is in the best interest of all our customers!
How many cakes can you book in one day?
This depends entirely on the types/sizes of orders we have booked for that day. We can accommodate quite a few cupcake/ cookie orders for one day. However, due to the elaborate nature of our cakes, we can only accommodate so many cake orders for one day! This depends on the designs & sizes of cakes. Our baker determines how many cakes can be handled for one particular day, the numbers vary.
Are you able to accommodate any last minute orders?
While we recommend you book your cake in advance, we certainly encourage you to inquire if you would like a last minute cake! If we are not booked we would be more than happy to accommodate you! It never hurts to ask.
Why are your cakes so expensive?
Our cakes are priced very competitively for the London & St. Thomas area. The reason why fondant cakes in general are more expensive, is mainly due to the amount of time spent on them. Our fondant cakes are always hand decorated & take hours to perfect & complete. We take the time to focus on the details to ensure your cake turns out spectacular!
I don't like fondant, what would you recommend?
Not everyone likes fondant & that's o.k! At this time we only specialize in making fondant cakes. Fondant allows for an elegant smooth finish on the cakes, as well as it allows for much more creative/fun designs. Fortunately, we still ice the entire cake with butter cream before covering it in fondant, so if you love the look of fondant but not the taste then you can simply peel the fondant off. Cupcakes also make a great alternative to cake!
Do you offer refunds?
Customer service is highly important to us at Chick Boss Cake! If there is a problem with your order we will do our best to fix it in a timely manner for you. We do not offer refunds at Chick Boss Cake because once you book with us we are reserving that date for you & may not be able to accommodate other orders based on your reservation. Also, once your order is complete & delivered, by then the time & ingredients have already been spent on your order.
I live in London but am planning on taking my cake to an out of town event!
We do not recommend transporting the cake yourself. We offer delivery almost anywhere in Ontario for a reasonable fee. That being said, if you are still planning on travelling with your cake, please take proper precautions. Chick Boss Cake is not responsible for the cake after it has been delivered, and the cake is yours to do whatever you like with.
Why do you not allow pick ups?
The only option we offer is delivery on all orders. We feel this is the best & most convenient method for our customers. This is to ensure your product arrives at your location/event safely. Our delivery fee is very reasonable and we can deliver almost anywhere in Ontario. This is simply in the best interest of both parties. Unfortunately we offer no exceptions.
Why are wedding cakes more expensive?
Some places like to charge extra for wedding cakes. At Chick Boss Cake, our wedding cakes are priced the same as any of our other fondant cakes, after all, a cake is a cake is a cake. Right? Also, wedding cakes can easily seem more expensive than a celebration cake simply based on the amount of servings. For example, our basic cake covered in plain white fondant is $3.50 per serving. So, if you have a birthday party and order a plain white fondant cake that serves 14 people it would be $49.00. Now, if you order the same plain white fondant cake for your wedding that serves 250 people it would be $875.00. Therefore, it is the same price per serving, and the more guests you have, the more cake you will need!
Do you offer cake tastings?
We most certainly offer cake tastings in cupcake form! Our cake & cupcake recipes are the same. Tastings are an important and fun aspect of planning your cake. Our tastings are slightly different than our competitors in the sense that we have made it simple & relaxing, bringing the tasting to your front door! This is how it works: Choose the flavour(s) you would like to try, minimum order is 6 cupcakes per flavour. Then, we will arrange a delivery date (this could also be the date of your stag & doe, bridal shower, bachelorette party etc. so you can allow your wedding party/guests to sample the flavours along with you). This allows you and your fiance/guests to sample the flavours with no obligation or stress. Our cupcakes range from $2.00- $3.50 each depending on the flavours. Simply contact us once you have decided on the flavours & remember, if you have a multiple tiered cake you may have one flavour per tier.
I want to order a special cake for someone but have no idea what I want it to look like!
At Chick Boss Cake we specialize in creating custom cakes for all occasions! Our baker is very creative & she loves to create original designs. Simply provide some colors, themes, pictures or hobbies that the person is interested in and let us do the work!
I am having a huge party on a budget...Help?
If you are on a tight budget but are still looking for a fun & fabulous cake, you are not out of luck! We would recommend ordering a smaller cake with the design you like & adding our Classic Cupcakes to fulfill the remainder of your servings. Our classic cupcakes are only $2.00 each and can be decorated in the same colours to match your cake! Alternatively, cupcakes alone can make an affordable yet elegant statement at your event and we have a gorgeous cupcake stand we can rent & set up for you!
Do you have questions for us? Contact us and we would be happy to answer them for you!
