We take great pride in our products & customer service here at Chick Boss Cake! We like to make ordering your birthday, wedding or special occasion cake as simple as possible. If you've previously ordered with Chick Boss Cake, then you'll know how simple it is. If you have yet to order (what are you waiting for??) then this is how it works:
You e-mail us what your looking for: your ideas, pictures, themes, colours, anything and everything you would like to receive out of your cake!
We will then, provide you with a quote for the particular cake you described or sent a picture of and assist you on sizing the cake according to the size of your party.
After you have confirmed your order, the next step is to place a 50% (or full amount) deposit in order to confirm your date. Some dates book up quite far in advance & therefore we cannot guarantee your date unless there is a deposit down on that particular date.
Once we have received your deposit (e-mail money transfer, pay pal, credit card, or in person) your date is guaranteed! By this point we are very excited to be making you a fabulous cake and are honoured to be a part of your special day!
The final payment is due upon or before the delivery of the cake. Once you have received your cake, Chick Boss Cake is in no way responsible or liable for the cake in any way, the cake is yours! This is why we only offer the delivery option, most of our cakes are delicate and not as easy to transport as cakes you may have bought from your grocery store. Sometimes customers will have their cake delivered locally and transport it themselves to out of town events. In this case, let us know upon ordering so we can provide proper instruction on transportation! Again, we are happy to give you instructions however, we are only responsible for the cake until it has left our hands! We do deliver out of town as well & our prices are listed on our website.
Simple as that!
So what happens if you receive your cake and it is missing something you specified in your order?
In the rare case that we may over look an important detail of your order ( and I say rare because it has yet to happen, as we are extremely detail oriented) we promise to do whatever it takes to fix it! If an important detail of your order is over looked by us, we assume full responsibility to fix it for you!
If a customer forgot to include an important detail in their order, we encourage you to let us know ASAP and we will do our best to accommodate you!
Unfortunately, if you receive your order and you forgot to include details that were not specified in the confirmation of your "quote" and did not notify us after the fact, Chick Boss Cake does not assume any responsibility. We make the cake specifically based upon what you ask for & were quoted for.This may sound obvious to most, but you would be surprised! =)
We pride ourselves on our professionalism & reliability! Relax and don't stress on your special day... Let the boss do the work!!